Refund policy

90-Day Money-Back Guarantee

Take fullspan every day for the full 90 days. If you don't love how you feel, email us your order number and we'll refund every penny - even if the pouch is empty. No forms. No hassle. No questions asked.

You can request a full refund of the product price within 90 days of delivery. No return is needed - you don't have to send the product back.

To request a refund, email us at support@fullspan.co with your order number.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Subscriptions

Subscription orders are covered by the same guarantee. You can change or cancel your subscription at any time - see our cancellation policy.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

Refunds

We will let you know once your refund is approved. You'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your refund, please contact us at support@fullspan.co.